TikToker congratulates the hotel staff on their response to their bizarre check-in request: “They deserve a raise!”


An Australian TikToker goes viral after sharing the hilarious way a hotel responded to its unconventional check-in request.

Hotel guest named Tommy (@tommymodeactivated) posted the video in early September 2021. The video has since garnered nearly 9 million views and thousands of commendable comments.

It’s just the latest viral video to show a heartwarming exchange between service workers and their customers. Earlier this month, an Amazon customer revealed how a delivery driver discovered a “dangerous” detail outside her home. Before that, a woman posted the heartbreaking voicemail she received from the owner of her favorite food truck.

Tommy’s music video veered a bit more on the silly side. His video opens with an email he sent to hotel staff, in which he asked them to “hide” an apple in his room before checking in.

“It might sound strange, but can you please hide an apple somewhere in my room so I can find it?” Tommy wrote in the post. “I travel a lot and these little games help distract me from work and reduce my stress levels. “

The hotel went above and beyond to respond. As Tommy continued to reveal, they actually decided to hide five apples in his hotel room.

The video shows Tommy reading a handwritten letter from hotel staff. Then, he goes in search of the apples hidden in his room.

According to Tommy’s clip, the incident actually took place in 2019. From emails shared in his clip, he appeared to have stayed at the Novotel Melbourne on Collins, located in Melbourne, Australia.

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Tommy has waited until now to share the story, however. Her video generated a lot of excitement – and a lot of praise from the hotel staff.

“They deserve a raise! a user wrote.

“It’s good customer service,” added another.

“They really went above and beyond for this one,” wrote another.

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