Think Simplicity Launches New Solution for Communicating with Hotel Staff and Guests via SMS |

SimplyChat is integrated with Think Simplicity’s core platform and provides hoteliers with SMS capabilities that can be used to easily communicate with individuals or groups such as housekeeping or maintenance. Additionally, by incorporating all communications into a single platform, primary phone numbers can be used by customers for text messages as well as phone calls.

3.3.2022

Think Simplicity, a cloud-based communications technology provider of all-inclusive voice and chat solutions for the hospitality industry, has launched SimplyChat™, an integrated and seamless way to communicate with staff and guests via SMS. By bringing the entire communication platform together seamlessly through the cloud, hoteliers have the opportunity to improve the guest experience.

Hoteliers are looking to simplify their technology spend, but installing and managing new phone systems can require on-site property managers to communicate with multiple vendors throughout the lifecycle of the phone system. Think Simplicity took the guesswork out of the process by creating an affordable, easy-to-implement end-to-end solution, including SMS functionality that enables easy communication with customers and staff.

  • Integrates all communications – SimplyChat is integrated with Think Simplicity’s core platform and provides hoteliers with SMS capabilities that can be used to easily communicate with individuals or groups such as housekeeping or maintenance. Additionally, by incorporating all communications into a single platform, primary phone numbers can be used by customers for text messages as well as phone calls.
  • Daily report windows and predefined templates – The online web portal simplifies the use and configuration management of key communication functions and the SMS module. A series of filters allow reception or back-office staff to manage text conversations from an easy-to-use dashboard.
  • Broadcast function for emergency events – Filter contacts between staff, guests, visitors or a designated contact list that allows instant distribution to key groups in the event of an emergency event.

“We designed our platform from the ground up specifically for the hospitality industry. We saw a need in the industry to bring an enterprise-grade solution to market, without the enterprise costs,” said Alexander J. Perovich, co-founder of Think Simplicity “Adding SimplyChat to our platform is one of many new features we will be launching in 2022 to streamline operations and add value to our platform.”

“When we focused on the hospitality industry in 2012, we did so with the belief that hotel phone systems were going to experience a major technological shift,” said Joseph De Ciantis, co-founder of Think Simplicity. “As phone systems age, many properties are finding that implementing new communication platforms can be complicated and fractured. Our advanced and scalable cloud solution eliminates the need for multiple third-party vendors and streamlines the process for busy hoteliers.

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