New Volara partnership allows you to tip hotel staff using in-room voice assistants


Volara added the tip to its hotel voice assistant platform in partnership with youtip, a new digital tip technology startup. Hotel guests with Volara’s smart speakers and custom Google Nest and Amazon Echo smart displays can tip without having to put money on the bedside table, a convenient and much more hygienic option for tipping. , especially during the ongoing COVID-19 pandemic.

Digital advice

The arrangement with youtip (no caps are deliberate) allows hotel guests to tip before leaving by scanning a QR code on Volara’s personalized Google Nest Hub, where or by simply asking Alexa in those rooms with an Amazon Echo smart speaker. The idea is to make the tip completely free but also to avoid the need for a new application on a smartphone. Instead, everything goes through the hotel system.

“When I read that youtip was launching a digital tip solution, I saw an immediate benefit in presenting their QR code for the digital tip on our contactless guest engagement and contactless room control solutions,” Volara CEO Dave Berger said in a statement. “We firmly believe that today’s frontline hotel workers – who put themselves at risk every day during this pandemic – should have every chance of receiving a safe tip. With fewer people carrying cash and even fewer service staff feeling comfortable receiving it, taking advantage of the in-room voice assistant to leave a tip is a no-brainer.

Hospital AI

The potential reach of youtips when working with Volara is increasing rapidly. The new Zena Hotel in Washington, DC, opened in October with a Volara-powered Google Nest Hub in every room. The developer played a major role in bringing Alexa and Google Assistant to the hospitality industry. With Google, Volara has partnered with CIRQ + to add voice commands to its hotel management platform. The company was the launch partner of Alexa for Hospitality and the exclusive holder of the Amazon Alexa for Business Service Delivery designation for the hospitality industry. Amazon is keen to bring Alexa to hotels, by running a pilot program at Marriott and allowing the Westin Buffalo to become the first hotel to offer to link its smart speakers to guests’ personal Alexa accounts. Last month, Volara even expanded to longer-term corporate hotels in New York City.

Volara faces a lot of competition, however. Google launched a plan last year to bring Nest Hub and Google Assistant smart displays to hotel rooms, while SoundHound is integrating a version of its Houndify platform into JBL smart speakers in hotels around the world. whole. Still, tipping faster and without the risk of hitting notoriously unsanitary money should help Volara maintain her momentum while being more welcoming to customers and staff.

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