How to improve your hotel management and attract more customers

Running a hotel is difficult. It is not enough to have a modern, clean and comfortable environment with friendly staff. You need to make sure you have the right number of guests coming through your doors for this to be successful.

The first step to achieving this goal is to make sure people want to stay at your establishment in the first place and that means having a great reception team on deck day and night. When vetting potential employees, look for those who are customer service oriented, neat, and friendly – ​​the type of people who would naturally put customers at ease when checking into their room or asking questions. on the services of housekeeping or catering staff. These qualities will translate seamlessly as the new staff member interacts with customers on a daily basis.

Check it out before it goes bad

Checking the operation of hotel systems, from computers and elevators to credit card readers, security measures and alarms, is a must. Ensure the proper functioning of your systems with preventive maintenance software can save you a lot of time and money. Without such a program, hotel owners rely on walk-through inspections to learn the status of their systems, which means there will always be blind spots. On top of that, problems can go unnoticed and unresolved. There is also the possibility of several different things going wrong at the same time because they were never detected in the first place.

The right software lets you set an inspection schedule and track any type of equipment you need to get checked or repaired. When all is well, the system alerts staff when it is time to perform an inspection. The right system can also remind staff to do any necessary maintenance, such as brushing filters in commercial refrigerators. With the right preventative maintenance program, you’ll be able to keep your hotel systems in tip-top shape without requiring too much time or money.

Manage your staff with software

The best reception teams are well-rounded teams of skilled people who work together towards a common goal. But before they can do that, they need to know who does what. Make sure every staff member has access to the information they need to do their job successfully. You also need to make sure the planning is done to the letter with an online system because juggling time off requests and making schedule adjustments for unexpected occasions can be a real pain without the right software.

Finally, take the time to do a thorough exit interview and find out what you can do best as a manager or employer to keep your best employees. You may find that what you’re doing right now is part of the reason they’re leaving, and if so, it doesn’t hurt to make adjustments. Making such changes can help you avoid losing more staff and improve your hotel management.

Flexibility with policies and procedures

Make sure your team understands that there is a difference between politics and procedure when it comes to performing tasks. The goal is not just to make them rigidly follow the rules, but to really understand why they are in place and how they serve the larger purpose of your establishment. You can do this by starting with training based on feedback from employees who have been in their position for a while, then asking new hires what they think would work best before implementing any changes. The catch is that you actually listen to their suggestions. and take them seriously.

Policies are there to guide behavior, not just dictate it. Procedures are what you use to train your employees on how best to conduct themselves and perform their tasks. It is important that you have both in place, but also that they are not identical, because then you cause problems without being able to avoid them.

How to choose the best system for your needs

There are a ton of different software systems out there to run your hotel, many of which come at high prices. When it comes to choosing the best system for you and your institution, consider your priorities and what exactly you want from that system. You also need to be realistic about the cost of a good solution.

Think about what you need for your hotel and how long you’ll need it before jumping into budget concerns. You don’t want to invest in a system that will be obsolete next year just because it can do more than the one you choose, especially when ease of use and affordability are more important than ever.

Using good hotel management software is not just a trendy addition to the long list of hotel software you need to consider. You want something that will help your team stay on top of things and allow you to see exactly how your establishment is doing compared to others on the market.

Types of management programs

There are two main types of management software: hotel property management systems and hotel revenue management systems. The former is designed for large hotels with lots of rooms to manage, while the latter is for smaller businesses with fewer rooms (think boutique hotels).

Hotel property management systems

A great option when you have multiple locations or want to manage inventory, employee schedules, and catering operations. You can also connect your property management system to other software systems so that you don’t need multiple programs for each function.

Hotel Revenue Management Systems

You should consider this option if you only have one location or don’t plan to expand anytime soon. A hotel revenue management can help you analyze and plan your rates in order to improve your income and maintain the highest possible occupancy rate.

The three main components to consider when choosing hotel management software: functionality, usability, cost. While all of these things need to be considered, it’s important to remember that you’re not looking for a perfect system. You need something that works well enough and is easy enough to use that your team doesn’t suffer.

Choosing the right hotel management software for your needs is not an easy choice. You need to consider what you want it to do, how competitive pricing will affect your business goals, and whether ease of use matters more than functionality. We’ve outlined some things to think about that should help guide your decision-making process when choosing a system that’s right for you.

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