Hotel Staff Reveal Things Guests Should Never Ask
HOTEL employees are generally friendly and helpful when customers ask them for something.
But behind closed doors, hotel staff are furious at some of the demands customers have made over the years.
A group of staff told The Times some of the things customers should never ask them.
A hotel staff member said he hated when guests pretended to be friends with the owner so they could get an upgrade.
They said, “Call and say they’re a good friend of the owner and push for an upgrade.”
Along the same lines, another hotel employee said he finds it frustrating when a guest asks to receive things for free because it’s an occasion.
They said: “Guests would expect a lot of gifts because it’s their fourth wedding anniversary, their 32nd birthday or their cat just died.”
Complaints about the air conditioning are also likely to ruffle some feathers, with one hotel employee saying: “Guests who complain that the air conditioning is not effective when entering their room with the windows wide open and the curtains swollen.”
Meanwhile, a hotel employee has revealed the one thing guests always ask when checking in – and how annoying they find it.
Andrea DiBruno has revealed that the worst thing customers can do is get angry when asked for their credit or debit card at reception, as many don’t understand why it’s needed.
She said: “This is for everyone at my hotel, especially reception.
“Also for people who want to book a hotel room to get away for the weekend with your girlfriend, boyfriend, husband, wife, Tinder door to get that one night stand – it’s for you.
“When you check into the hotel, the front desk agent will ask you for your ID and credit or debit card.
“We will complete a transaction with your card. We will authorize your payment, not charge. Yes, there is a difference.
“Permission is a temporary hold. The hotels you’re staying at will allow an insurance fee – call it an incidental fee. Range from $50 to $100 per night depending on the quality of the place.
“Accessories mean if you break it, you buy it. You get it back. We don’t charge for it. Take a few business days, but you get it back. Stop yelling at us when we ask for your card.”
A group of hotel workers also shared the amazing things customers steal from hotels – some items cost as little as 10p.
Hotel staff reveal the guests they hate the most – are you one of them?