The “always smiling” team can make or break your stay. Yes, we mean hotel staff. While we leave our feedback to them when we leave, what the staff thinks of you as a guest is often overlooked.

We came across a Reddit thread where hotel workers were discussing things they would like their customers to know, so do you already know them?

1. “Your criticisms are seriously listened to.”

2. “We know you’re cheating on your wife. I mean, don’t get me wrong, we don’t care. But don’t bother making up a story when you pay cash 1-2 times a week in the town where you are. live. “

3. “I want people to understand how detailed pay-per-view systems are.”

4. “I don’t have secret rooms in the back that I keep only for high-level guests. If I’m full. I’m full.”

5. “I wish more people paid attention to the fact, when I tell you I can’t run to bring you everything you called out because I’m the only person on duty and can’t leave the office and you will have to come down and get it, I’m not lazy, I have a lot of arrivals, or someone is at the office checking in / asking a question / buying something at the gift shop, or something ridiculous going on that I’m dealing with. That doesn’t mean I’ll always say no, but when I do, I’m really busy.

6. “If you have a ‘do not disturb’ sign on your door, we are technically not allowed to knock on your door even if you have just called and asked us to bring you something.”

7. “Getting a late checkout is a privilege. The housekeeping works so hard that we have to make sure they leave on time. I can allow late check-out in some rooms, but after a certain number I have to cut out out of respect for my colleagues. First come, first served.

8. “If you have to check in early that’s fine and I’m happy to do what I can, but it all depends on our occupancy the day before and whether housekeeping has cleaned a room for you.” If no one is gone and you try to check in at 9 a.m. when last night’s guest checkout is at 11 a.m. and your guaranteed check-in time is at 3 p.m., there is literally nothing I can do. do anything to help you other than head to the lobby changing toilet. “

9. “Housekeeping doesn’t care.”

10. “We don’t care what you do unless it’s illegal or boring.”

11. “I run the front desk at a hotel on the Strip. No one ever searches your stuff. Never. Customers blame the porter for taking his items into the back room. People usually misplace their items and blame the member of my team who helped them, but after watching the surveillance video and not seeing anything abnormal it usually makes people take a closer look and they usually find what they had misplaced. “

12. “We also keep detailed notes on every asshole thing you’ve ever done. Yelling at me or my colleague? I write a long ass note in your profile while you still yell at me. in your post-stay investigation, I can point my manager to the detailed and objective note I wrote about why you are an asshole. “

13. “The hotel is full of people who expect to be treated like they are the only person in the universe. If someone is taking a long time to do something, it probably means someone is there. ‘Stopped, there’s no reason a hotel employee should be going to piss off a guest because they don’t know how many days they’re going to have to take care of you. “

14. “No, we don’t store personal information in your keys! Idiots.”

15. “Employees can see where you work. If you are doing something terrible, they might contact your employer. Especially if you use your employer’s name for a special rate.”

16. “There is no standard way that all hotels do things, just because another hotel does it that way, doesn’t mean we do it. And if the staff are cranky, it it’s usually because of the way management treats them. “

17. “If you’re an asshole to a hotel worker, chances are they’ll go into the back office and talk about how rude you’ve been, etc.” and the rest of the staff whimper when they see your name appear on our caller ID for the rest of your stay. “

18. “I wish people would realize that we are not trying to make their stay miserable, we are not trying to get them. We are doing all we can with the limited means at our disposal. If the boiler does not have it. more hot water because too many people are showering what exactly do you want me to do? We have a lot of backpackers here who are usually a bit more laid back than typical high end hotel guests but even in this case, some can be a real pain. “

19. “Those e-mail polls that you get to ask yourself how was your stay? In my property, all the employees see them. So please be nice before you say something like ‘the fat bitch who recorded me was rude’ or ‘the gay guy at the bar made my drink too weak. It’s just rude and puts you on that person’s crap list for the next time you stay. ”

20. “That yes, we care, and yes, we want to help you. We’re not the bad guys, we don’t want to ruin your trip.”

What are your thoughts? Let us know in the comments below.